If you’re experiencing issues with MailerPress or MailerPress Pro, enabling WordPress debug mode is the best way to identify what’s going wrong. Debug logs provide detailed error messages that help pinpoint the cause of problems and allow for faster troubleshooting.
This guide walks you through the steps to safely enable debugging, locate the error log, and share the relevant information so the issue can be properly diagnosed.
Here’s how to do it:
To begin, connect to your server using FTP or SFTP. If you don’t have access details or aren’t sure how to connect, your hosting provider can assist you.
Once connected, locate your WordPress installation folder and open the wp-config.php file for editing.
Add the following lines to enable debugging:
define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);Save the file and upload it back to the server.
After debugging is enabled, WordPress will start logging errors to a file named debug.log, which can be found in the wp-content directory.
Visit or refresh the page where the issue occurs to ensure the error is recorded in the log.
When done, download the debug.log file and share it with our support team so we can investigate the problem.
For security reasons, remember to disable debugging once troubleshooting is complete by either removing the lines you added or changing the values from true to false.